Terms of Servie
CAVELLEOCN · TERMS OF SERVICE
Terms & Conditions
Welcome to Cavelleocn. Cavelleocn is a store brand owned and operated by Baoding Xuanxi Network Technology Co., Ltd. Baoding Xuanxi Network Technology Co., Ltd. is the contracting entity responsible for the operation of cavelleocn.com and sales made through the website. These Terms of Service explain the rules, conditions, responsibilities, and purchase terms that apply when you visit cavelleocn.com, browse our products, or place an order.
01 · ACCEPTANCE OF TERMS
Using Cavelleocn
By accessing or using cavelleocn.com, placing an order, or using any service made available through the website, you agree to these Terms of Service and applicable laws. If you do not agree with these terms, please do not use the website or place an order.
BUSINESS IDENTITY
Baoding Xuanxi Network Technology Co., Ltd.
Cavelleocn is a store brand owned and operated by Baoding Xuanxi Network Technology Co., Ltd. The company is the contracting entity responsible for the operation of cavelleocn.com, product sales, order administration, and customer service.
02 · WEBSITE USE
Appropriate Use of Our Website
You may use this website only for lawful personal or commercial shopping purposes. You agree not to use the website in a way that could damage, disable, interfere with, or compromise its operation or security.
You may not attempt to gain unauthorized access to website systems, misuse customer information, distribute malicious software, engage in fraudulent activity, or use our services in violation of applicable law.
03 · PRODUCT INFORMATION
Descriptions & Images
We make reasonable efforts to present accurate information about our products, including product descriptions, dimensions, materials, images, colors, included components, and available options.
VISUAL VARIATION
Small Differences May Occur
Colors may appear slightly different depending on lighting and screen settings. Minor production or material variations may also occur where relevant and do not necessarily indicate a defect.
04 · AVAILABILITY
Product Availability
Products and quantities are subject to availability. We may limit quantities, discontinue products, correct inventory information, or cancel an unavailable item when reasonably necessary. If an unavailable product affects a paid order, we will contact you and provide an appropriate refund or alternative solution.
05 · ORDERS & PURCHASE CONDITIONS
From Checkout to Fulfillment
Accurate Details
You are responsible for providing accurate order, billing, contact, and shipping information at checkout.
Order Review
Orders may be reviewed for payment confirmation, inventory, address accuracy, and fraud prevention before fulfillment.
Confirmation
An order confirmation acknowledges receipt of the order but does not prevent correction or cancellation where a genuine issue exists.
06 · PAYMENT
Payment & Authorization
Available payment methods are displayed during checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information supplied is accurate.
Orders are processed after successful payment authorization or confirmation. A payment provider or financial institution may apply its own processing or verification procedures.
PRICES & CHARGES
Pricing Information
Product prices and applicable shipping charges are displayed on the website or during checkout. We may correct genuine pricing, typographical, or system errors when discovered.
If an error materially affects an order, we may contact you before fulfillment to explain the issue and provide an appropriate option, including cancellation and refund where necessary.
07 · SHIPPING & DELIVERY
Shipping Rules Apply Separately
Order processing, shipping fees, shipping methods, fulfillment origin, tracking, delivery estimates, and lost or delayed package procedures are governed by the Cavelleocn Shipping Policy. Please review that policy before purchase.
08 · RETURNS & REFUNDS
180-Day Return Policy
Eligible approved purchases may be returned within 180 calendar days after delivery in accordance with the Cavelleocn Return & Refund Policy. That policy explains return eligibility, how to request a return, return instructions, return shipping arrangements, damaged or incorrect products, and refund processing.
09 · ORDER CHANGES
Changes & Cancellations
If you need to request a change or cancellation, contact service@cavelleocn.com as soon as possible. We will review the current order status and advise whether the request can still be completed.
After Fulfillment Begins
Once an order has entered fulfillment or has shipped, cancellation or modification may no longer be possible. The applicable return process may then need to be followed.
10 · CUSTOMER RESPONSIBILITIES
Accurate Information & Proper Product Use
Customers are responsible for providing accurate checkout information, reviewing product details before purchase, using products reasonably and as intended, and contacting us promptly when assistance is needed with an order, delivery, or product concern.
11 · INTELLECTUAL PROPERTY
Website & Brand Content
Content available through cavelleocn.com, including text, graphics, branding, logos, layouts, photographs, and other original materials, may be protected by applicable intellectual property laws. Unauthorized copying, commercial reproduction, or misuse is prohibited except where permitted by law or authorized by us.
12 · THIRD-PARTY SERVICES
External Providers
Our website and order process may involve third-party providers such as payment processors, logistics providers, website infrastructure services, or analytics services. Their services may also be governed by their own applicable terms and policies.
13 · PRIVACY
Personal Information
Personal information collected through cavelleocn.com is handled in accordance with our Privacy Notice, which explains the categories of information we may collect, how information is used, cookies and related technologies, third-party service providers, data security practices, and applicable privacy choices.
14 · WEBSITE AVAILABILITY
Service Interruptions
We aim to maintain a reliable website but cannot guarantee that access will always be uninterrupted or error-free. Maintenance, technical issues, provider outages, security events, or other circumstances may temporarily affect website availability.
15 · LIMITATION OF LIABILITY
Reasonable Limitations
To the extent permitted by applicable law, Cavelleocn and Baoding Xuanxi Network Technology Co., Ltd. are not responsible for indirect, incidental, special, or consequential losses arising solely from the use or inability to use the website.
Nothing in these Terms is intended to exclude or limit rights, remedies, warranties, or liabilities that cannot legally be excluded or limited under applicable consumer protection law.
16 · FORCE MAJEURE
Events Beyond Reasonable Control
Performance may be affected by events reasonably outside our control, including severe weather, transportation disruption, customs delays, carrier outages, natural disasters, government action, labor disruption, or major technical failures. We will make reasonable efforts to communicate material order impacts when appropriate.
17 · CHANGES TO THESE TERMS
Updates to Our Terms
We may update these Terms of Service from time to time to reflect changes in our website, services, business practices, or applicable requirements. The current version will be posted on this page with an updated revision date.
BUSINESS INFORMATION
Baoding Xuanxi Network Technology Co., Ltd.
Registered Business & Return Address:
Room 1330, Tianhe Building, No. 777 Chaoyang South Street,
Jingxiu District, Baoding City, Hebei Province
Email: service@cavelleocn.com
The address above serves as both the registered business address and the designated return address for approved Cavelleocn returns. Please obtain return authorization before sending any return parcel.
QUESTIONS ABOUT THESE TERMS
Contact Cavelleocn Customer Care
If you have questions about these Terms of Service, your order, or the policies referenced above, contact service@cavelleocn.com .
Baoding Xuanxi Network Technology Co., Ltd. · Cavelleocn · cavelleocn.com